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FAQ

How do I determine what size to order? Check out the size chart. If you have additional questions please email at info@swimzip.com   My size isn't available for the style I want. We have options so don't worry. We receive inventory frequently so depending on when you need the shirt, you might still be able to purchase your SwimZip! Give us a call or send us an email at info@swimzip.com to inquire about your specific request and timing 1-888-SwimZip (794-6947). I don't want to to place my order online, how else can I place an order? Give us a call! We will be happy to place your order over the phone. Call us at 1-888-SwimZip (794-6947). Please leave a message with your name and phone number if no one is available to answer your call and we'll get right back to you! When will I get my order? We make every effort to get your SwimZip to you ASAP. We offer several shipping options to fit your needs. Processing of your order takes between 1-4 business days; at the end of that time, your order will be shipped using the options you selected. If you needed it ASAP please give us a call or email info@swimzip.com and we'll make every effort to expedite your order. 1-888-SwimZip (794-6947). How do I send SwimZip as a gift? SwimZips are such a wonderful gift for parents and kids alike. SwimZip has beautiful packaging and can be sent directly to the person you are buying for. If you send the SwimZip as a gift be sure to enter a separate "Bill To" and "Ship To" addresses. Make sure you select the "Make it a Gift" at checkout, purchases will be gift- wrapped for a fee of $5. Any special washing instructions? SwimZips will last the longest if shirts are machine-washed in cold water.  Also, hang-drying the SwimZip is preferable, but not necessary. What forms of payment do you accept? We gladly accept MasterCard, Visa or regular account payment all through PayPal. Thank you.  What is your return/exchange policy? We want you to love your SwimZip. If you find it is not the right fit for your child, you may return or exchange the shirt within 15 days of purchase. Shirt must be returned in new condition (ie. not worn or washed) with tags still attached and must be accompanied by our return form. Please email us at info@swimzip.com to obtain a return authorization number and return shipping instructions. Items not purchased through our website will not be accepted for return or exchange. If you are the recipient of a gift purchased online, you may return the item for an exchange only. We recommend sending your items insured. Sorry, shipping charges are not refundable.

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